Frequently Asked Questions
Q. Who are you?
A. Hillbilly Reptile Supply is a family owned business. We have been in business for over 25 years in hospitality industry. Our business has taken a 90 degree turn thanks to e-commerce shopping and our love for reptiles. Our goal is to take the search out of shopping for the supplies for your new family pet. We work very close with the largest companies in the pet industry.
Q. Where do you get your supplies?
A. Hundreds of private breeder are our distributors. We provide you with real time inventories of many inventory.
Q. How is my order processed?
A. All orders are electronically processed by a very secure server hosted by ACE Web Hosting at www.ace-web-hosting.com .
Q. Do you guarantee your product?
A. Yes, Hillbilly Reptile Supply will back any item(s) we sell for 3 days.
Q. Do we wholesale to other pet stores?
A. Yes. We can also help increase your sales by designing your business a site such as this one. We are dedicated to helping family owned businesses expand their sales nationwide.
Q: Is everything listed in Stock?A: Yes, once an order is placed, then we verify availability of the items. (98% of what's listed is in stock) If you order an item that is not currently available, you will be informed. If we cannot fill your order within 5 to 7 days, your order will be placed on backorder.